Analytics Dashboard
Performance insights and reporting for MSP operations.
Total Tickets Resolved
1,247
+12.3% vs previous period
Automation Success Rate
98.2%
+2.1% vs previous period
Avg Response Time
4.2h
-18% vs previous period
Client Satisfaction
4.8/5
+0.3 vs previous period
Weekly Activity
Tickets and automation runs over the past week.
Mon
45
Tue
52
Wed
38
Thu
65
Fri
48
Sat
12
Sun
8
Tickets
Client Performance
Ticket resolution and satisfaction by client.
| Client | Tickets | Resolved | Rating |
|---|---|---|---|
| Hope Foundation | 45 | 43(96%) | 4.9 |
| Community Care Center | 89 | 85(96%) | 4.7 |
| Youth Empowerment Org | 23 | 22(96%) | 4.8 |
| Green Earth Alliance | 34 | 34(100%) | 5 |
| Local Food Bank | 18 | 17(94%) | 4.6 |
Automation Performance
Success rates and time savings from automated workflows.
User Provisioning
Total Runs
156
Success
98%
Time Saved45h
License Sync
Total Runs
89
Success
100%
Time Saved28h
Azure AD Cleanup
Total Runs
234
Success
96%
Time Saved67h
Backup Verification
Total Runs
445
Success
99%
Time Saved156h
Generated Reports
Recent analytics reports and exports.
Monthly Performance Report
Dec 1, 2024 - PDF - 2.4 MB
Client Satisfaction Analysis
Nov 28, 2024 - Excel - 1.8 MB
Automation ROI Report
Nov 15, 2024 - PDF - 3.1 MB
License Optimization Summary
Nov 10, 2024 - PDF - 1.2 MB